We collect two types of information: personal information that you provide to us and non-personal information automatically collected through automated means.

Personal Information

Generally, and wherever possible, personal information is collected directly from you, although there may be occasions when information is collected from third parties, such as host or partner universities or a publically maintained record.

Personal information that we might collect includes:

Your contact details to communicate with you. Things like your email address, mailing address, date of birth and phone number.

Your academic information, such as your transcript and educational background to forward to our affiliated institutions so that you may further your education or as a part of the application for employment process.

Your health and medical information and any special needs requests to ensure your specific needs are addressed (e.g. allergies, prescriptions, disabilities, etc).

Your housing assignment and travel plans for programming needs.

Your student or employee identification number, your nationally-issued unique identifier number, or your TIN, your passport and related data to fulfill international immigration regulations, register you with the proper local institutions and authorities, and organize logistics essential to our programs.

Your financial details such as bank account information in order to process student program payments, employee and worker salary deposits, and contractor invoice payments.

Your criminal background reported data, if any, as part of the application process for participation, employment, working or contracting with us.

Non-personal Information

When you access our website, information of a general nature is automatically recorded. We use web analytics tools that rely on cookies, web beacons, and other automated tracking technologies to help us analyze how users interact with our website, how we can improve our website, how we can personalize your website experience and provide you with information we believe may be of interest to you. This information does not individually identify you as a person. Anonymous information of this kind is statistically evaluated by us to optimize our Internet presence and the underlying technology.

Non-personal information that we might collect automatically includes:

The type of web browser you are using

The operating system you are using

The domain name of your Internet service provider

Our website uses third party tracking technologies like Google Analytics and Google Conversion Tracking. In both cases these technologies rely on the use of “cookies” and “web beacons.” A cookie is a small amount of data which is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Most browsers automatically accept cookies as the default setting. You can modify your browser setting to reject our cookies or to prompt you before accepting a cookie by editing your browser options. However, if a browser is set not to accept cookies or if a user rejects a cookie, some portions of the website and services may not function properly. A web beacon is an electronic image, also called a “gif,” that may be used on our web pages to deliver cookies, count visits and compile statistics on usage and campaign effectiveness or in our emails to tell if an email has been opened and acted upon.

To better understand how Google may use the information collected through Google Analytics to evaluate Users’ and Visitors’ activity on our Site see Google Analytics Privacy and Data Sharing. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.

As stated above (The Information We Collect), we collect your information for:

Operations: To operate, maintain, enhance and provide all features of our programming to provide the services and information that you request and for which you contract. To operate and manage all features of the company to provide the services and information you would reasonably expect as an employee, worker or contractor.

Improvements: We use the information, other than your Data, to understand and analyze the usage trends and preferences of our visitors and users, to improve our products, services, website, and to develop new products, services, features, and functionality.

Communications: For administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations, or defamation issues related to the customer Data or Personal Data posted on the Service or to provide updates on promotions and events, relating to products and services offered by us and by third parties with whom we work.

We do not sell, rent, trade or share any information gathered with any other companies or third parties who are not directly involved in our operation as a company or in the delivery of your program. This information is used only internally by company administrators and administrators of any company partners in the locations where you study so that they may better understand your needs and provide a better service.

Occasionally, at our discretion, we may include or offer third party products or services on our website. As an example, if you purchase any product or service available through the Website, you may be transferred to a website operated by a third party processor and be required to provide financial and other Personal Information to that third party processor. As another example, you may decide to connect with us through various social media tools, such as Facebook or Twitter, that are provided by third parties. Any collection, processing, or use of information by such a third party is subject to that third party’s terms of use and privacy policy, and we will not be responsible for their actions. Please check the privacy statements of these other websites for more information about their policies on collection and use of personal information. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We may share your PII with our affiliated legal entities, technical consultants, host universities, institutions, other third parties who help to deliver required components of your program. We may also share your PII with law enforcement bodies, regulatory or government agencies, court or third parties where the company believes disclosure is necessary (i) as a matter of applicable law or regulation; (ii) to exercise, establish or defend legal rights, or (iii) to protect your vital interests or those of any other person; Official bodies such as those relating to immigration or tax where there is a requirement to report non-compliance or other matters which require disclosure of personal information; our service providers who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of IT services and our courses), or who otherwise process personal information for purposes that are described in this notice or notified to you when we collect your personal information; As a rule, the company will not use or disclose personal information unless it is reasonably necessary and/or the person about whom the information relates is aware of and has consented to, the use or disclosure of their information. Personal information may be disclosed where an individual has consented to the disclosure, or when the disclosure is done in the best interest of the individual such as the case of a medical emergency, a serious and imminent threat to a person’s life, health or safety, a requirement under law, or authorized by law, or a requirement for an enforcement body. The company establishes contracts with third party organizations affirming that they will also uphold and abide by the same regulations and principles.

The company takes all reasonable and appropriate measures to protect your data from unauthorized access, disclosure, loss, use, modification, or other misuse. Moreover, the company also consistently destroys hard copies of personal information that is no longer required, this destruction is undertaken by secured means. Your personal information is contained behind secured networks (i.e. HTTPS) and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology by a third party

As of May 25th, 2018, all European Union residents and citizens are granted personal privacy as a fundamental human right. This applies to our employees, workers and contractors and also applies to our participants and teachers while they are residing in Europe during our various programs. As such, under these regulations, the company will not hold onto employee, worker, contractor or participant data for longer than is legally necessary and only for as short as possible to protect individual privacy as well as business interests. Individuals also have the right to rectify any mistakes or incomplete information that may have been provided in order to ensure accurate and complete records. In addition to this is the right to object to the processing of data relating to him or her except in the cases of a specific legal or contractual obligation. The company agrees to not collect more personal data than necessary for its legitimate business interest and contractual obligation of providing pastoral and academic care, employment services and managing business relationships. All customers have the right to revoke consent to the onward transfer of their PII, or to be forgotten so long as there is no conflicting legitimate business, contractual or individual interest. In addition, customers may request to have a copy of their personal data sent to them. All of these rights are afforded free of charge. However, we are not responsible for removing your PII from the lists or systems of any third party who has previously been provided your information in accordance with this Policy. Once data is no longer relevant to our legitimate business purposes or contractual obligation to you, it is anonymized based on the type of information. What information is kept exists strictly for analytical purposes to better serve the interests of future customers.

The company will take reasonable steps to ensure that personal information is accurate. To aid this, you may request to see and correct any mistakes present in your record. Additionally, provided there is no legitimate business interest relating to the purpose for which they were collected or otherwise processed or legal requirement you have the right to request that your personal details are removed from our records.

Such requests need to be made to our Data Protection Officer, who then will investigate the validity of the request and shall proceed to take all reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

Requests for removal will not be honored in the cases of the following:

• The removal impinges on the “right of freedom and expression”
• Removal will not allow for the delivery of contractual services, including pastoral care
• There is a corresponding legal obligation which requires processing or holding of financial, medical, housing or judicial records
• Reasons of public interest in the area of public health
• For archiving purposes in the public interest, scientific, historical research, or statistical purposes
• For the establishment, exercise or defense of legal claims

You may opt out of receiving promotional emails or text messages from us at any time by following the instructions in those emails or text messages. If you opt out, we may still send you non-promotional communications, such as messages about your account, or our ongoing employment or business relations, as well as emergency communications regarding our company operations and programs abroad.

We reserve the right to modify this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes to our services in the Privacy Policy. Any modification will be effective immediately upon posting on this website. You are responsible for regularly reviewing this Policy so that you will be apprised of any changes. You can determine when this Policy was last revised by referring to the “LAST UPDATED” legend at the top of this Policy.

If an individual believes that their personal information has not been dealt with in accordance with the company’s policies or applicable laws and regulations, they may lodge a complaint to the Data Protection Officer in writing via email listed below. Acknowledgement will be made within 7 working days of receiving the complaint and a response provided within 30 days.

For any questions regarding the company’s compliance of personal information privacy requirements, or to request removal of personal data, please contact our Data Protection Officer by email to IP-Privacy-Policy@fsu.edu

The Data Protection Officer for FSUIP and FSUIPA is:

Mrs. Elizabeth Brenneis, CPA
Florida State University International Programs
Suite A5500, University Center
282 Champions Way
Tallahassee, Florida 32306
+001 850-644-3272
Open from Monday to Friday 8:30am to 5:00pm Eastern Time

The Data Protection Officer for FSUIP UK is:

Mrs. Elizabeth Brenneis, CPA (Interim)
Florida State University International Programs
Suite A5500, University Center
282 Champions Way
Tallahassee, FL 32306
+001 850-644-3272

The Data Protection Officer for Italy is:

Dr. Charles Panarella
Via de' Neri, 25
50122 Florence
Italy
+39 (0)055 247 6938

The Data Protection Officer for Spain is:

Dr. Ignacio Messana
Calle Blanquerias, 2
46003 Valencia
Spain
+34 (0)96 355 9360